User Support¶
This page covers the user support flow. Use it to log and track support requests.
What the screen tracks¶
| Field | Meaning |
|---|---|
Id |
Support id |
Email |
Requester email |
Priority |
Priority |
CategoryId |
Support category |
Subject |
Subject |
FileData |
Attachment data |
Description |
Request details |
OpenDate |
Open date |
CloseDate |
Close date |
The screen loads support categories and priority values. It also uses a rich text editor for the description field.
Example¶
A user reports a problem with login. The support team logs the email, category, priority, and description. The ticket stays open until the issue is closed.